An inbox of what needs them
Konnect lists the issues assigned to them or mentioning them, newest first.
WhatsApp for construction
Can You Use WhatsApp for Construction Site Issues?
Yes, as the alert. Pin the issue on your site walk and SpatialSense sends it to the foreman on WhatsApp, in their own language, with the location and a link. They reply from their phone, and the answer stays on the issue.
- 30-day free trial, no card
- Unlimited users
- 24/7 one-to-one support
SpatialSenseIssue alerts
Today
New issue assigned to youWater pooling beside the sump pump
Priority: High
Location: Pump Room, B1
Residential Tower · Walk 5 OctOpen issue
Priority: High
Location: Pump Room, B1
Residential Tower · Walk 5 OctOpen issue
你有一項新指派的問題集水泵旁積水
優先級：高
位置：B1 泵房
住宅大樓 · 10月5日巡查打開問題
優先級：高
位置：B1 泵房
住宅大樓 · 10月5日巡查打開問題
Tienes una incidencia nuevaAgua acumulada junto a la bomba del sumidero
Prioridad: Alta
Ubicación: Sala de bombas, B1
Torre residencial · Recorrido 5 octAbrir incidencia
Prioridad: Alta
Ubicación: Sala de bombas, B1
Torre residencial · Recorrido 5 octAbrir incidencia
Each foreman gets the alert in their own language.
- English
- 繁體中文
- Español
They tap the link and answer in the Konnect app.
The short answer
WhatsApp is where your foremen already are, which makes it a good alert and a poor record: photos have no location, nobody owns the fix, and a month later the message is buried. SpatialSense uses WhatsApp for the alert and keeps the record in the project. You pin the issue to the spot in the walk, the foreman gets a WhatsApp message in their language with a link, and they answer from the Konnect app on their phone.
What the foreman gets on WhatsApp
- The alert, on the app they already useSent to the WhatsApp numbers set up for the team, with the issue title, the priority and the location.
- Their own languageEach recipient gets the alert in their language, so it is understood on the first read.
- Where, without anyone typing itPin an issue on a 360° photo and SpatialSense fills in where it sits on the floor plan, and that location appears in the alert.
- A link straight to the issueOne tap opens the issue, with the photos and the spot on the plan.
- A reply from the phoneIn the Konnect app they answer with text, a photo or a voice note, and the reply stays on the issue.
How it works, step by step
Four steps, and the foreman only ever touches the last two.
-
Pin the issue on the walk
Mark the spot in the 360° walk or the scan, then set the title, the team, the priority and the due date.
-
SampleNew issue assigned to youWater pooling beside the sump pump
Priority: High
Location: Pump Room, B1Open issueThe alert arrives on WhatsApp
The foreman gets the title, the priority and the location on the plan, with a link straight to the issue, in their own language.
-
They reply from the phone
In the Konnect app they answer with text, a photo or a voice note, and the reply is attached to the issue.
-
You track it to closed
Every issue sits on the board by priority and status, and the PDF report is one click away.
Why do site issues get lost in WhatsApp groups?
WhatsApp works on site because everyone already has it, which is also why issue tracking keeps drifting back into it. Before writing this page we read how site teams in South Asia, the Gulf and Europe describe the problem, and the same three things come up.
Photos with no place
A photo in a group chat shows the problem but not where it is on the plan, so the foreman has to call back and ask which bay.
No owner, no date
Once the chat moves on, nobody can say who was meant to fix it or by when, and the issue comes back at handover.
Another app nobody opens
Field crews stop using tools that add work for them, often within weeks of the rollout, so a tracker that relies on daily logins goes quiet.
What sticks is keeping the habit and fixing the record. The alert still arrives on WhatsApp, whereas the issue itself lives in the project, pinned to the spot, with a name and a date the whole team can see.
What your site team sees on the phone
Log a new issue from site
Take a photo with the phone camera, pin it on the plan and send it to the right team.
The whole issue on the phone
Photos, the spot on the plan, the owner, the due date and every reply, in one place.
A WhatsApp group and SpatialSense, side by side
The same issue, raised two ways.
| SpatialSense with WhatsApp alerts | A site WhatsApp group | |
|---|---|---|
| Where it is | Pinned to the spot in the 360° walk or the scan, with the floor-plan location filled in. | A photo, and maybe a typed description of the area. |
| Who owns it | An assigned team with a due date. | Whoever happens to reply. |
| How the foreman hears | A WhatsApp alert in their language, with the title, priority, location and a link. | A group message among many. |
| How they answer | Text, a photo or a voice note in the Konnect app, attached to the issue. | A reply in the chat, if anyone sees it. |
| A month later | Listed with its status and history, next to the dated walks of the area. | Buried in the chat history. |
| Languages | Interface in English, Simplified and Traditional Chinese, French and Spanish; alerts in each recipient's language. | Whatever each person types. |
Set up WhatsApp alerts for your site
It takes one walk and the phone numbers of the people who fix things.
- Start the trialSign up for 30 days of the full platform. No card is needed.
- Add the teamInvite the foremen and add their WhatsApp numbers when you set up the team.
- Walk the areaUpload a 360° walk or a scan of the area you are checking.
- Pin and assignPin each issue on the spot, then set the owner, the priority and the due date.
- Check on the next walkAnswers arrive on the issue. Walk again and close what is fixed.
Frequently asked questions
Can you use WhatsApp for construction site issues?
Yes, as the alert rather than the record. When an issue is assigned in SpatialSense, the team gets a WhatsApp alert with the issue title, priority and location, plus a link straight to the issue. The issue itself lives in the project, pinned to the spot, so it is not lost in a group chat.
What language are the WhatsApp alerts in?
Each recipient gets the alert in their own language. The SpatialSense interface itself is available in English, Simplified Chinese, Traditional Chinese, French and Spanish.
How does a subcontractor answer an issue?
From the Konnect app, the mobile version of SpatialSense. They see the issues that need them, reply with text, a photo or a voice note, and can log new issues with the phone camera.
Do I pay for every subcontractor I add?
No. Every SpatialSense plan has unlimited users, so you can add every foreman who needs to answer issues without counting seats.
How much does SpatialSense cost?
SpatialSense has per-site pricing with unlimited users (current prices), a Lite Viewer that is free forever with no account needed, and a 30-day free trial of the full platform that needs no card details.
See SpatialSense on your project
Move this week's issues out of the group chat and onto the plan. Start the 30-day trial with no card, or book a demo and we set up your first site with you.